Frequently Asked Questions

 

Q. What specialties do you bill for?
A. We do Physical therapy Medical Billing Only.


Q. How is the information sent to PT Medical Management services?
A. The choice is yours. We offer free pick up for our local area. We also accept faxing and postal delivery. We recommend claims information be sent to us, or picked up, at least once each week. We will guide you in the necessary information needed to successfully complete your claims.


Q. How long does it take to get started with PT Medical Management?
A. Once we have all the information on your practice then it can take from one to four weeks to get you all set up with the clearinghouse. But in the mean time we can still submit your claims on paper. So your income will not be bothered in the transition.


Q. What information is needed for PT Medical Management to get started?
A. We will need the provider to fill out a provider information form. Then we will need a fee schedule, a current super bill, Patient information form, and copy of Patient insurance card (front Back).


Q. How often are patients billed? How about past due accounts?
A. If you contract for this service, we will bill your patients for you on a monthly basis for any balance due, once payment has been received by their insurance carrier. Patients will receive past due notices for 30, 60, and 90 days past due. After "soft collection" attempts have been exhausted, we recommend turning the account over to a collection agency.


Q. What is a Practice Setup Fee?
A. In order properly setup your account; a tremendous amount of effort is deployed before we submit your first claim. This includes setting up your customer database in our system, arranging for clearinghouses and insurance carriers, and etc. This is a one-time fee.


Q. Can our company handle clients anywhere in the country?
A. Yes, since most of our business can be handling over a fax and computer, mail.


Q. Are the collections payments sent directly to the client?
A: Yes! All reimbursements are sent directly to your office. We ask that you make a copy of the Explanation of Benefits that accompany the check for your accountability. And then the client in returns sends us a copy of the EOB's, so we can post payment and do follow-up.


Q. How does PT Medical Management handle denials?
A.  If the denial is valid then it will have to be written off. But if the denial is not valid, we will request the carrier to reprocess the claims. This might mean we will have to submit chart notes etc. Then we will contact your office for the necessary reports to resubmit.


Q. What are your fees?
A. Fees for our service are competitively prices and vary based upon the size of your practice, your current claim volume, and the scope of services to be provided. We believe this enables us to provide affordable services to even the smallest of practices without compromising quality.


Q. Does the client have to invest in software or hardware?
A. No. Our services are all inclusive. All you have to do is invest in our services and we'll do the rest.


Q. How do we get started?
A: Give us a call and we'll be happy to discuss what PT Medical Management can do for your organization.